What
happened to Helmac?
Where can I find refills for the Lint
Pic-Up?
Will
your cedar products harm my clothes if they touch them
directly?
My
Cedar has lost its scent….what can I do?
How
do I use the Cedar…..how many should I put in a
closet?
Why
does my refill not fit onto the handle?
Can
I place an order? Do you sell your products online?
Why
does my refill fly off the handle?
Where can I find the Stain Eraser?
My
refill is not slit all the way through. What happened?
How
do I remove the refill of the Large Surface Lint Roller?
How
do I remove the sheets of the Large Surface Lint Roller?
Where
can I buy the Tacky Vac Refills?
Where
can I buy the Moisture Absorber Refills?
How
can I become a Distributor for your products?
Q:
What happened to Helmac?
A:
Nothing! In 1999, Helmac introduced the consumer brand,
“Evercare.” Since its debut, we have heard
nothing but positive comments and have been fortunate
to dramatically increase our sales. In recognition of
Evercare’s success, in early 2003 we changed the
company’s name to The Evercare Company. Same soul,
new name!
Q:
Where can I find refills for the Lint Pic-Up?
A: You can find most refills at Target, Walmart, Kmart,
BB&B, LNT’s, Petco, Petsmart, CVS, Eckerds,
Walgreens, The Container Store, Meijers, Fred Meyers,
Alberstons and many other retailers.
Q:
Will your cedar products harm my clothes if they touch
them directly?
A: Our cedar products are all natural and will not harm
clothing. If you are uncomfortable placing the cedar
in direct contact with your clothing, we recommend wrapping
the cedar in cheese cloth.
Q:
My Cedar has lost its scent….what can I do?
A: In order to renew your cedar, you should simply sand
it with sandpaper. We recommend a #80 grit.
Q:
How do I use the Cedar…..how many should I put
in a closet?
A: It’s truly up to personal taste as to how much
cedar aroma is required, but we recommend placing cedar
in 2’ to 3’ increments throughout a closet.
Q:
Why does my refill not fit onto the handle?
A: First, make sure the refill and handle state Evercare
or Helmac. If not, it will not fit as you have a competitors
product. If they both do state either Evercare or Helmac,
simply hold the handle in one hand and the roller/refill in
the other. Then, slightly twist & turn as you slide
the refill on. It will fit perfectly!
Q:
Can I place an order? Do you sell your products online?
A: As the manufacturer and in support of our retailers,
we do not sell directly to consumers. However, you can
order from one of our distributors; Ely Yawitz or Home
Solutions and we
would be happy to provide you their information.
Q:
Why does my refill fly off the handle?
A: This is usually caused by the little “teeth”
on the end of the handle breaking off. This occurs with
extended use and is typically a sign that it is time
to purchase a new handle. We recommend an industrial
strength handle to those customers that are heavy users
and we would be pleased to provide that information
and where to get it. Email
us your request at customerservice@evercare.com
Q:
Where can I find the Stain Eraser?
A: The Stain Eraser is available at Peyton’s, The
Container Store, and Meijers. You can also order directly
from our distributors; Ely Yawitz or Home Solutions.
Q:
My refill is not slit all the way through. What happened?
A: Occasionally, this can happen when our equipment
approaches its maintenance check-ups. We will gladly
send a replacement roll at no charge to you!
Email us at customerservice@evercare.com
Q:
How do I remove the refill of the Large Surface Lint
Roller?
A: Our Large Surface Lint Roller
Refill is removed by pulling the cardboard core off
the plastic roller. It’s handled in the same manner
that our standard, hand-held refills are, but on this
particular item, you will no doubt have noticed that
the fit is much snugger and thus a bit more challenging.
It is important for the Large Surface Refill to stay
on the roller for your larger household chores and this
requires a snugger fit. Stay with it, work the cardboard
core in your hands to help loosen it and it will become
easier to pull off the roller. The new refill will slide
on with ease!
Q:
How
do I remove the sheets of the Large Surface Lint Roller?
A: The sheets on our Large Surface Lint
Roller are applied in a spiral-wound fashion, much like
the cardboard core of your paper towel rolls. After
using the Large Surface Lint Roller, simply look along
the edge for the pointy tip of the tape sheet and pull
it. It will unravel that one sheet only and you will
be all set to use the next one!
Q:
Where can I buy the Tacky Vac Refills?
A:
Our Tacky Vac has unfortunately become a discontinued
item in our line. We do still supply the refills through
our distributors:
a) Home Solutions
Ph#: 1-866-550-6174
or # 1-866-557-6174
Website: www.amazinghomeproducts.com
b) Ely Yawitz
Ph#: 1-800-325-7915
A: We hope that you are successful in your goal to receive
Tacky Vac refills. May we also suggest you try our newer
and more improved Large Surface Roller. This is our
ongoing floor roller and we are certain that you will
find it as wonderful as we do!
Q:
Where can I buy the Moisture Absorber Refills?
A:
The Moisture Absorber Refills can be purchased at Kmart
across the country under the Martha Stewart Label.
Q:
How can I become a Distributor for your products?
A:
Why, simply call The Evercare Company at 1-800-521-5856!
We will ask questions about your organization such as
the type of business you have, who you expect your customers
to be, what area of the country you plan to distribute
to, and we will request you fill out a credit application
supporting your organization. Our order minimum is $250
per order and we offer free freight for orders over
$450. We’ll look forward to hearing from you!
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to top-
Customers
Q: What is your order minimum and is there a fee for
orders below minimum?
A: Our order minimum is $250 on all orders. In order
to be consistent with all customers, we do not make
exceptions.
Q:
Do you drop ship and is there a fee?
A: We drop ship at no extra charge as long as it meets
our order and our freight minimums.
Q:
What is the minimum order I need to place in order to
receive free freight?
A: We pay for freight on orders over $450 with standard
shipping requirements.
Q:
How do I set up an account to place an order?
A: To place an order, you must fill out a credit application
and simply meet our $250 minimum. However, we do not
sell directly to Hotels, Drycleaners, Hospitals or Pet
Stores. For those customers, we will gladly recommend
a distributor who sells our product to those markets.
Q:
What is the status of my order?
A: If you can provide the Purchase Order # we will gladly
look up this information for you! Simply
email us at customerservice@evercare.com
